FAQ

Why choose Urban Street Shades?
We want to prove that shopping for Women Sunglasses Online means you can
enjoy stylish sunglasses at a reasonable price.  Enjoy express shipping from
Australia. Our prices are so low because we have no middle men so you buy direct
from Urban Street Shades. No fancy showrooms, No overstaffing and low
advertising costs. Unlike other Sunglasses stores, we let our prices do the talking
and pass on these great savings to our Urban Babes.

What methods of payment do you accept?
We accept All Major Methods of Payment: Paypal, Visa, Mastercard, Apple Pay. We
also have Shop Now / Pay Later Options: Afterpay, Laybuy, humm.
What currency do you charge in?
Your order total will be charged in AUD however, our website has a currency
converter on the home page. You can select your currency to see how much your
order will cost in your local currency. Please note that your bank will select the
exchange rate that you will be charged.

When will my order be processed and can I track my order?
We aim to have all Australian orders shipped the same business day if placed before
4pm Australian Eastern Standard Time (AEST - QLD.). Any orders placed over the
weekend or on a public holiday are shipped the following business day. For our
international babes, we’ll be getting your orders out the door the same business day
if placed before 1pm AEST!
After you receive your shipping confirmation email from Urban Street Shades, please
allow 12-24 hours for your tracking details from Australia Post to come through. If
you do not receive a confirmation email, please
contact info@urbanstreetshades.com.au

What carriers do orders ship by?
Australian and New Zealand orders ship via Australia Post.
U.S. orders are delivered via Post UPS / USPS.
United Kingdom orders are delivered by Royal Mail. 
All Other Countries - your local postal service will deliver your parcel. 

Can I change my address after I’ve ordered?
We try our best to process and dispatch orders on or before the next business day,
therefore any changes will be dependent on whether the order has been dispatched.
Please contact us as soon as possible to request a change, and we will do our best
to accommodate you at info@urbanstreetshades.com.au

Where are you based?
We are based on the Gold Coast, the Sunshine Capital of Queensland, Australia.
We ship all orders out of our warehouse in Broadbeach. Our products
are professionally packaged by our handling team, ensuring your Urban Shades
arrive in perfect condition regardless how far they go.

What is your return policy?
You may cancel or amend your order within the first 24 hours of purchase. We are
committed to our customers and want you to be happy. We stand by our product and
offer a 100% customer satisfaction guarantee. Just return the product to us in the
first 7 days (undamaged with all its packaging) and we will refund you.
NOTE: we do not provide pre-paid shipping packages to send products back to us.
You must send back unwanted product at your own expense.

What if the item I ordered arrives broken or damaged?
If your Urban Shades arrive broken or damaged please contact us within the first 48
hours of receiving the item and we'll work it out with you. You can contact us via
email: info@urbanstreetshades.com.au (Make sure to include your full name and
order number)

What does UV 400 Protection mean?
The safest bet is to buy sunglasses that provide UV 400 protection = 100% UV
protection. That means that the sunglasses protect your eyes from both UVA and
UVB radiation. Urban Street Shades offer this level of protection on all models. 
UV protection typically lasts 2 years on sunglasses.  You should replace them every
two years. If you wear your sunglasses more often or work in the sun, you should
replace them even more frequently.  
What are Photochromic Lenses?

Our photochromic lenses automatically adjust the level of tint to suit the level of light
youre in.  Inside will be lighter and outside will be darker. These lenses allow you to
navigate the day with one set of sunglasses. They offer 100% protection against
harmful UVA, UVB, and UVC rays.
Our Polycarbonate lenses are the best choice for sunglasses because they are
lightweight and significantly more impact resistant than lenses made of glass or other
materials. 

What’s the best way to clean my Sunglasses?
 1. Apply a small drop of lotion-free dishwashing liquid to each lens. Most
dishwashing liquids are very concentrated, so use only a tiny amount. Or apply a
drop or two to your fingertip instead. Use only brands that do not include lotions or
hand moisturisers.
2. Gently rub both sides of the lenses and all parts of the frame for a few
seconds. Make sure you clean every part, including the nose pads and the ends of
the temples that rest behind your ears.  Rinse both sides of the lenses and the frame
thoroughly. 
3. Carefully dry the lenses and frame with the clean, lint-free cleaning cloth we
provided in your sunglass case.