Can I change my address after I’ve ordered?
We try our best to process and dispatch orders on or before the next business day,
therefore any changes will be dependent on whether the order has been dispatched.
Please contact us as soon as possible to request a change, and we will do our best
to accommodate you at firstname.lastname@example.org
What is your return policy?
You may cancel or amend your order within the first 24 hours of purchase. We are
committed to our customers and want you to be happy. We stand by our product and
offer a 100% customer satisfaction guarantee. Just return the product to us in the
first 7 days (undamaged with all its packaging) and we will refund you.
NOTE: we do not provide pre-paid shipping packages to send products back to us.
You must send back unwanted product at your own expense.
What if the item I ordered arrives broken or damaged?
If your Urban Shades arrive broken or damaged please contact us within the first 48
hours of receiving the item and we'll work it out with you. You can contact us via
email: email@example.com (Make sure to include your full name and
What does UV 400 Protection mean?
The safest bet is to buy sunglasses that provide UV 400 protection = 100% UV
protection. That means that the sunglasses protect your eyes from both UVA and
UVB radiation. Urban Street Shades offer this level of protection on all models.
UV protection typically lasts 2 years on sunglasses. You should replace them every
two years. If you wear your sunglasses more often or work in the sun, you should
replace them even more frequently.
What are Photochromic Lenses?
Our photochromic lenses automatically adjust the level of tint to suit the level of light you're in. Inside will be lighter and outside will be darker. These lenses allow you to navigate the day with one set of sunglasses. They offer 100% protection against harmful UVA, UVB, and UVC rays.
Our Polycarbonate lenses are the best choice for sunglasses because they are lightweight and significantly more impact resistant than lenses made of glass or other materials.
What’s the best way to clean my Sunglasses?
1. Apply a small drop of lotion-free dishwashing liquid to each lens. Most
dishwashing liquids are very concentrated, so use only a tiny amount. Or apply a
drop or two to your fingertip instead. Use only brands that do not include lotions or
2. Gently rub both sides of the lenses and all parts of the frame for a few
seconds. Make sure you clean every part, including the nose pads and the ends of
the temples that rest behind your ears. Rinse both sides of the lenses and the frame
3. Carefully dry the lenses and frame with the clean, lint-free cleaning cloth we
provided in your sunglass case.