*COVID‑19 Logistics Update
Expect some delays in domestic and international shipping due to the pandemic.
The factors contributing to delays include fewer domestic flights, international delays and increased volumes as people are now shopping online.
Thank you for your patience in this uncertain time.
PURCHASING FROM URBAN STREET SHADES
Once your order and payment has processed through the checkout you will receive a confirmation email about your payment and order.
WHEN WILL MY ORDER BE PROCESSED?
Orders are usually processed and shipped within 3-5 days of purchase.(excluding public holidays and weekends)
When your order ships we send you an email and you can also contact us via email: email@example.com
For logistical reasons we may send your shades and any gift with purchase separately.
HOW LONG DOES SHIPPING TAKE?
Australia - After order processing, it takes 6-9 Business days (in some cases faster)
New Zealand - After order processing, it takes 7-14 Business days (in some cases faster)
All Other Countries: 13 - 20 Business days
(No more than 28 Business days in remote areas)
Please Take Into Consideration Public Holidays Christmas etc
HOW DO I TRACK THE STATUS OF MY ORDER?
Please refer back to your original Order Confirmation email and click "View Order" to find the tracking number update.
You may also receive an email within 5 business days with the same tracking number. Click on that number to see the tracking or copy and paste that number into www.17track.net to view the progress of your order.
Please note that when your parcel is in customs, there may not be an update until it is handed over to your postal service. Refer back to tracking after a few days.
WHAT IS OUR RETURN POLICY?
You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you.
*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.
WHAT CARRIERS DO ORDERS SHIP BY?
Australia and New Zealand orders ship via Australia Post and NZ Post.
All U.S. orders are shipped via Post USP/USPS
ARE THERE DUTIES FOR AMERICAN ORDERS?
No there are no additional duties.
WHAT METHODS OF PAYMENT WE ACCEPT?
We accept All Major Methods of Payment: Paypal, Visa, Mastercard, Afterpay, Laybuy, humm, Apple Pay.
CONTACT THE TEAM AT URBAN STREET SHADES