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Shipping and Contact Us

Shipping and Contact Us

PURCHASING FROM URBAN STREET SHADES

Once your order and payment has processed through the checkout you will receive a confirmation email about your payment and order.

WHEN WILL MY ORDER BE PROCESSED?

Orders are usually processed and shipped within 1 day of purchase.(excluding public holidays and weekends) 

When your order ships we send you an email and you can also contact us via email: info@urbanstreetshades.com.au

For logistical reasons we may send your shades and any gift with purchase separately. 

HOW LONG DOES SHIPPING TAKE?

Australia - After order processing, it takes 4-7 Business days (in some cases faster)

New Zealand - After order processing, it takes 7-9 Business days (in some cases faster)

All Other Countries: 13 - 20 Business days. Remote areas may take up to 28 days for delivery.

Please Take Into Consideration Public Holidays Christmas etc 

HOW DO I TRACK THE STATUS OF MY ORDER?

Please refer back to your original Order Confirmation email and click "View Order" to find the tracking number. Click on the tracking number and it will show you the tracking update of your parcel. 

You will also receive a Tracking Update email within 2 business days with the same tracking number.  Click on that number to see the tracking or copy and paste your tracking number into www.17track.net to view the progress of your parcel.

Please note that when your parcel is in customs, there may not be an update until it is handed over to your postal service. Refer back to tracking after a few days.

WHAT IS OUR RETURN POLICY?

You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you.

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.

WHAT CARRIERS DO ORDERS SHIP BY?

Australian and New Zealand orders ship via Australia Post.

U.S. orders are delivered via Post UPS / USPS.

United Kingdom orders are delivered by Royal Mail. 

All other countries have their local postal service deliver your parcel. 

ARE THERE DUTIES FOR AMERICAN ORDERS?

No there are no additional duties.

WHAT METHODS OF PAYMENT DO WE ACCEPT?

We accept All Major Methods of Payment: Paypal, Visa, Mastercard, Afterpay, Laybuy, humm, Apple Pay.

CONTACT THE TEAM AT URBAN STREET SHADES

info@urbanstreetshades.co.nz

info@urbanstreetshades.com.au

info@urbanstreetshades.com

*COVID‑19  Logistics Update

Expect some delays in domestic and international shipping due to the pandemic.
The factors contributing to delays include fewer domestic flights, international delays and increased volumes as people are now shopping online.
Thank you for your patience as these delays are out of our control.